Your frozen pies will be packed in eco-friendly insulated packaging on dry ice.
Because we want your package to arrive frozen, we only ship packages out Monday-Thursday. Depending on the transit time for your destination and when your order is placed, we may have to release your shipment on the following Monday as frozen food shipments can not be held in transit over the weekend.
Please inspect the package immediately upon arrival to confirm that the pies are frozen as they should be. They should be hard to the touch on the bottom of each pie. Please contact us to notify us immediately if this is not the case.
If there is remaining dry ice in the package upon arrival, please be carful as improper handling may cause injury. When in doubt wear gloves. Return Policy: In the event that your packaged arrives with damaged contents or food product that is not cold, please document the package with photos, video or any other means necessary to clearly show that the package did not arrive in good condition. If we are not contacted immediately and provided with documented proof, we can not take responsibility for returns, refunds, or replacement for your order.